Business Choice Account Service Officer, Learn4Good
Full time @Abu Dhabi Commercial Bank posted 4 weeks ago in Accounting & Finance Shortlist Email JobJob Detail
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Job ID 6529
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Career Level Others
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Experience Fresh
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Gender Male
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Industry Development
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Qualifications Certificate
Job Description
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Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued.
About the business area
The Retail Banking Group (RBG) supports retail and micro-business customers in managing their finances through expert advice and a full suite of specialist products and services in conventional and Shari’ah compliant banking. The business is committed to driving digital innovation to deliver excellence in customer this role, your key responsibilities include
Customer Support:
Act as the first point of contact for customers in Micro, Small and Medium Enterprises (MSME), providing consistent and accurate product information and service to proactively resolve customer issues/complaints to the required standards.
Audit and Compliance:
Perform the required care and diligence in daily conduct to protect the Bank from financial and non-financial loss, ensuring policies and guidelines are consistently followed to promote best practices.
Reporting and Management Information Systems (MIS):
Provide standardized and ad hoc reports to business units as per Service Level Agreements (SLAs), liaising with and reporting on activity inconsistencies to line managers for timely rectification.
Policies, Processes, Systems and Procedures:
Adhere to all relevant organizational and departmental policies, processes, and procedures to ensure work is carried out to standard while delivering quality service.
Self-Management:
Manage oneself in line with the Bank’s policies to maximize contribution to business performance.
Customer Service:
Demonstrate ADCB’s Service Standards to deliver the required levels of service in all customer interactions.
The ideal candidate should have the following experience
At least 3 years of experience in a similar role
High School Degree or equivalent in a related subject
Working knowledge of Word and Excel Bi-lingual in English and Arabic, with a customer service orientation
Self-motivated with the ability to multi-task
What we offer:
Competitive Salary:
The pay range is AED 5000 to 7000 per month, with eligibility for variable pay plans.
Comprehensive
Benefits: Medical insurance, group life and accident insurance, paid leave, leave airfare, loan and finance discounts, staff offers, and children education assistance (for certain levels).Flexible and Remote Working Options:
Flexible arrangements to support work-life balance, subject to eligibility and job requirements.
Learning and Development:
Opportunities for continuous learning through courses, e-Learning, on-the-job training, and professional programs.
At ADCB, we are committed to fostering a respectful, caring, and disciplined work environment aligned with your career goals.
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