Collection Agent Dubai - United Arab Emirates

Job Detail

What You’ll Do

Engage with customers via calls, emails, and SMS to follow up on overdue payments

Understand individual circumstances and offer flexible, compliant repayment solutions

Maintain accurate records of all interactions in our systems

Escalate cases where needed and collaborate with internal teams

Track and meet recovery targets and SLAs

Stay up to date with UAE collections regulations and Wio’s customer-first philosophy

What You Bring

5+ years of experience in collections, recovery, or a customer-facing banking role

Strong negotiation skills with a calm and empathetic communication style

Comfortable working in fast-paced digital environments and using CRM/collection tools

Fluent in English (Arabic is a plus)

Resilience, professionalism, and a focus on resolution, not just results

Why Join Wio?

We’re not your typical bank.

We’re reimagining banking for today’s entrepreneurs, dreamers, and doers—with technology, transparency, and a human touch.

As part of our Collections team, you’ll help us do it with heart.

Job Requirements

Candidates should have over 5 years of experience in collections or customer-facing banking roles.

Strong negotiation skills and a calm, empathetic communication style are essential., Wuzzuf, Wio Bank

Agent Banking Collection Insurance

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