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Customer Retention and Loan Processing Officer

Full time @First Abu Dhabi Bank posted 1 week ago in Banking & Insurance
  • Dubai, United Arab Emirates View on Map
  • Post Date : August 25, 2025
  • Apply Before : February 25, 2026
  • 0 Click(s)
  • View(s) 66
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Job Detail

  • Job ID 22105
  • Career Level  Others
  • Experience  3 Years
  • Industry  Banking & Insurance

Job Description

Job DetailsLocation: United Arab EmiratesLocation: DubaiIndustry: Banking / Mortgage ProfessionalsFunction: Customer ServiceGender: AnyCandidate Nationality: AnyCandidate Preferred Location: AnyJob Type: Full-time What You ll Do * Collect, verify, and process customer documents with precision and compliance* Review originals, validate authenticity, and apply required certifications* Manage DD settlements for competitor acquisitions and input applications into CAS and LMS* Explain loan features and approvals to customers, including interest, bullet loans, and terms* Upload documents into the Document Management System (DMS) and log case progress into MIS* Provide daily, weekly, and monthly status reports to management* Coordinate with internal teams to ensure timely case disbursement* Identify retention opportunities and escalate concerns or competitor insights* Ensure safe custody of originals and flag any unethical behavior to management* Assist customers at branch or retention center, guiding them in filling forms and understanding offerings* Comply with all policies and maintain service quality standards* Support other team members when needed and provide administrative assistance Ideal Profile * Bachelor s degree required* 1 2 years of experience in banking or similar financial services role* Proficient in UAE banking systems, document compliance, and product features* Excellent negotiation and customer service skills* Able to perform basic financial screening and client profiling* Collaborative, organized, and attentive to operational detail* Strong interpersonal and reporting capabilities* Knowledge of campaign handling, loan structures, and digital banking tools, Naukrigulf, First Abu Dhabi Bank

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and Banking Customer Insurance Loan Officer Processing Retention

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