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Head of Client Services Corporate and Investment Banking

Full time @First Abu Dhabi Bank posted 1 week ago in Banking & Insurance
  • Dubai, United Arab Emirates View on Map
  • Post Date : August 21, 2025
  • Apply Before : February 25, 2026
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  • View(s) 172
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Job Detail

  • Job ID 22118
  • Career Level  Others
  • Experience  4 Years
  • Industry  Banking & Insurance

Job Description

Job TitleHead of Client Services Corporate and Investment Banking Dubai, UAEJob DescriptionHead of Client Services Corporate and Investment Banking Dubai, UAE Role SummaryFirst Abu Dhabi Bank (FAB) is seeking a dynamic and experienced Head of Client Services to lead the Corporate, Investment, and Commercial Banking Client Services (CCS) Team in Dubai. This role partners with business relationship teams to deliver operational excellence and superior client service, driving business growth while ensuring compliance, people development, and process improvement. Job DetailsLocation: United Arab EmiratesLocation: DubaiIndustry: Banking / Mortgage ProfessionalsFunction: Customer support / client careGender: AnyCandidate Nationality: AnyCandidate Preferred Location: AnyJob Type: Full-time Key Responsibilities * Lead and manage the CCS team to deliver timely, efficient client services aligned with SLAs and FAB standards* Oversee client servicing operations, issue resolution, quality control, staff development, and strategic planning* Foster long-term internal and external client relationships through regular feedback and service improvements* Ensure accurate transaction processing and documentation with strict compliance to SOPs and regulatory requirements* Drive continuous improvement in processes, service delivery, and team productivity* Collaborate with back-office and operational risk teams to support safe and efficient service execution* Establish and maintain service level agreements, manage capacity planning, and review performance reports* Provide coaching, guidance, and succession planning for team members, including UAE Nationals* Prepare financial, operational, and performance reports as per FAB standards and timelines* Champion a customer-first culture, lead internal reviews, and guide on employee performance and training* Identify opportunities for business growth and service innovation* Uphold policy compliance, and oversee audits and risk mitigation across the department Ideal Profile * Bachelor s degree in Commerce, Banking, or related field* 8+ years of banking experience with deep exposure to operational functions and people management* Strong command of banking operations, legal frameworks, and compliance processes* Proven leadership and mentoring abilities with focus on high-performing teams* Exceptional interpersonal and communication skills* Detail-oriented, analytical, and adaptable to high-pressure, high-volume environments* Familiarity with banking systems, quality assurance, and financial performance tracking* Strategic thinker with problem-solving and process optimization experience, Naukrigulf, First Abu Dhabi Bank

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