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On Site Support Engineer

@LanceSoft posted 3 weeks ago in Engineering , in Technology & IT Email Job

Job Detail

  • Job ID 23526
  • Career Level  Others
  • Experience  3 Years
  • Industry  Technology & IT > Engineering

Job Description

Job Location

United Arab Emirates

Experience

2 to 8 years

Qualification Level

Graduate; Engineering Graduates/PG

Job Function

IT – Hardware

Skillset

Hardware Troubleshooting & Maintenance ,Networking Skills

Preferred Jobseekers

Locally available candidates only apply for this job; Jobseekers from any GCC country

Job Position On Site Support Engineer Company Name Lancesoft Duration: 1 year + Ext. Job Location: Dubai Standard user support (Incidents and Requests). Provide local / direct DT issue reporting channels. Escalation / follow-up of late delivery / incident resolution by other teams Proactive activities to prevent issues. NPS feedback follow-up Server / Comms room maintenance and monitoring Networks Hands and Feet support Console Access, Racking, Cabling, Patching Matrices VLAN support, mapping, tracing LAN optimization Last mile network troubleshooting Communicate with the service provider for service-related issues. Download invoices from vendor portal for submission. Follow-up on payments and sharing proof of payment with vendor. Shop Floor machine tool support. Grid & Gas Power: Manufacturing, Repairs & O&Ms Managing the shopfloor PCs and making sure they are connected to network and operational. Providing training / access to new users Supporting local training and events Monitoring the OT network and support changes to OT network Troubleshooting the issue with equipment / devices (e.g. CNC devices) on the shopfloor and OT network Management of site-specific vendor-provided tools and equipment on site Hands and feet support for On-premise servers Non-standard Access control and security solution support (biometrics, CCTV) Asset lifecycle Support Lost / Stolen process for PCs and Mobile phones Manage disposal of IT equipment Support Asset recovery process (e.g. leavers, non-returned refreshes) Onboarding and offboarding of user Manage, Naukrigulf, LanceSoft

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Required skills

(Site) engineer engineering IT On Support Technology

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