Store Manager – Jewellery
Full time @DAKSADA MANAGEMENT CONSULTANCY posted 4 weeks ago in Retail , in Retail & Customer Service Shortlist Email JobJob Detail
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Job ID 23995
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Career Level Others
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Experience 2 Years
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Industry Retail & Customer Service > Retail
Job Description
Sales: Sales planning: Business plan formulationProvide inputs to the ABM to consolidate the potential sales on the stores and develop the annual business targetsDevelop and seek approval on the manpower norms for the store with the ABMSales: Evaluation and control: Conducting business performance reviewsMonitor the financial performance of store against targets periodicallyDevelop and implement reporting & review mechanisms to track operational performance and ensure course correctionSales: Retail Operations: Store ManagementDrive the Sales plans, monitor and analyse the sales data in coordination with the Sales Staff to ensure that the store targets are metEnsure adequate level of staffing in the store as per store manpower matrix and take appropriate actions accordingly; ensure that duties, responsibilities and targets are cascaded appropriately and effectively monitoredMonitor the indents for the stock based on the options shown by the symphony systems and ensure optimizationEnsure adherence of the staff to the Code of Conduct viz. Rules & Regulation, Morning Meeting, Confidentiality, Attendance, Leave, Dress Code, Uniform, Accommodation, Mess, etc.Review the various financial records and ensure that its consistent as per the guidelines; Ensure that all the commercial compliance is carried out as per the corporate guidelinesEnsure implementation of Golden Harvest Scheme as per the policy; coordinate with the corporate teams to enhance the effectiveness and reach of the schemeAnchor periodic customer meets for birthdays, anniversaries, dormancy drives, GHS awareness programs etc. and ensure maximum customerManage the store operations in the store in coordination with all the relevant stakeholders like admin, IRSG, Regional VM etc.Ensure the maintenance of stock level and its replenishment as per the sales and customer preferences.Asses the ageing of stock and product Mix as per the market preferences within the store and coordinate with the merchandising team for optimizationEnsure the purchase of old gold is as per the company policy and tally the stock of old gold on a daily basisSupport the marketing plan formulation in coordination with the marketing teams and the ABMs with daily monitoring of the activities identifiedEnsure implementation of lean retaining principles in the storeSales: Retail marketingDevelop the annual marketing plans and BTL activities along with the ABMPropose activity for the retail initiatives in stores and marketing support in terms of VM updation, gift with purchase introduction & promotions etc.Sales: Retail Operations: Scheme managementEnsure roll out of the national schemes in the store as per the defined timelines with coordination from the retail operations and finance teamsProvide inputs to the ABMs and retail operations teams in developing region specific schemes for potential seasonal improvement in salesSales: Retail Operations: Feedback managementCollate and relay customer feedback to the corporate teams like the merchandising, retail operations etc. to improve customer satisfaction and store ratingsParticipate in product meet periodically and select the products as per the prevailing trend and customer demandsSales: Retail operations: Incentive managementEnsure pay-out of the incentive schemes to the store staff as per individual performance with coordination from the relevant teams and escalate appropriately if neededSales: Retail operations: Training and developmentConduct training need analysis in the store and nominate staff to undergo re-training when requiredConduct specific training and re-training sessions to the store staff on new systems, policies and processesSales: Retail operations: Recruitment & SelectionConduct interviews for the selection of store staff with coordination from the HR teams and regional teamsRetail operations: Field sales operations management: Customer complaint resolutionManage customer queries and complaints as per the company guidelines; Identify and engage with high profile and regular customers to extend better servicesPeople & Talent ManagementDrive a culture of diversity, performance and transparency in the store and ensure the employees in the store are engaged.Mentor and develop staff using a supportive and collaborative approach.Ensure talent pipeline is created by succession planning for the critical positions in the region. Relevant education or qualifications in business, retail management, or a related field.Proven experience as Floor Manager or Assistant Store Manager with one of the large corporate jewellery brandsStrong knowledge of jewellery products, including gold, diamonds and precious stones.Minimum of 10 to 15 years of work experience in retail sales, with at least 5 plus years in jewellery.Customer focus, customer service excellencePeople Management & Team BuildingRetail KPIs and Retail Sales performance, Naukrigulf, DAKSADA MANAGEMENT CONSULTANCY
Required skills
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