Technical Support Engineer (Chinese Speaking, Open for Fresh Graduates)
Full time @Legenddigital posted 3 weeks ago in Engineering , in Technology & IT Shortlist Email JobJob Detail
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Job ID 24030
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Career Level Others
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Experience 3 Years
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Industry Technology & IT > Engineering
Job Description
Technical Support Engineer (Chinese Speaking, Open for Fresh Graduates)
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Job Title: Technical Support Engineer (Payment Systems)
Location: Dubai (On-site), KL (On-site), Remote
Department: Technical Support / Merchant Services
Reports To: Technical Lead / Product Owner
Job ResponsibilitiesMerchant Onboarding and Integration Support Assist merchants in completing the onboarding process, including technical qualification assessments, system permissions configuration, and access setup, to ensure a smooth integration with the platform. Merchant API Integration and Testing Lead the API integration process with merchants by providing documentation, technical Q&A, simulated testing environments, and hands-on support to help them complete integration and go live efficiently. Online Troubleshooting and Technical Support Diagnose and resolve technical issues encountered during merchant operations. Coordinate with R&D, product, and operations teams to quickly identify root causes and restore services, ensuring a stable and reliable merchant experience. QualificationsBachelor’s degree or higher in Computer Science, Software Engineering, Information Systems, or related fields. This opportunity is also open for fresh graduates. Prior experience in technical support roles related to payment systems, clearing & settlement, or other financial technologies is preferred. Excellent communication skills and strong customer service mindset; capable of independently supporting external merchants and resolving issues. Proficient in common collaboration tools such as JIRA, Confluence, Markdown, and Excel. Good written and reading skills in English, with the ability to communicate effectively with multilingual clients. Able to work under pressure and respond quickly to technical issues. Bonus PointsExperience with third-party payments, virtual currency transactions, crypto cards, or similar products. Seniority levelEntry level Employment typeFull-time Job functionInformation Technology and Science
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