At Talent Folder, we strive to deliver top-tier HR outsourcing and consulting services. As our services are customized and B2B in nature, our refund and cancellation policy is as follows:
1. Service-Based Policy
Due to the nature of HR, compliance, payroll, and talent acquisition services, once work has commenced or deliverables have been shared, refunds are not applicable.
2. Cancellation Requests
Cancellation requests must be submitted in writing to hello@talentfolder.com at least 7 days before the scheduled project start or service renewal.
For monthly retainer services, cancellation must be requested before the next billing cycle.
3. Refund Eligibility
Refunds may be considered in the following rare situations:
Duplicate payment made in error.
Cancellation before service commencement where no resource allocation or work has started.
Service not delivered as agreed due to internal fault, subject to review.
All refund requests will be assessed on a case-by-case basis and, if approved, processed within 7–10 business days via the original mode of payment.
4. Non-Refundable Services
One-time consultations
Documentation and compliance advisory
Third-party fees paid on behalf of clients (e.g., government filings, background checks)
If you have any refund-related concerns, please contact our billing department at hello@talentfolder.com.
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